Terms of Use

This is a translation for your convenience. Only the German version is legally binding: Deutsche Fassung

Version: October 2026

1. Provider and scope

These terms apply to the use of the SnailGo app and the web portal app.snailgo.eu (together “SnailGo”). The provider is Serhii Novytskyi, SnailGo (sole proprietorship), Hardenbergstr. 20, 47799 Krefeld, Germany, e-mail: support@snailgo.eu.

2. Services

SnailGo offers truck and van drivers (truck mode) help with planning driving and rest times, a map with truck navigation, a messenger with internet calls and order handling; dispatchers and companies get a web portal for order management and a fleet overview. Car mode (map, car navigation, messenger, hazard reports) is free. Truck mode and the web portal are paid after a free beta phase and a free trial period (“SnailGo PRO”, section 6b); the end of the beta phase is shown in the app and in the portal. There is no entitlement to constant availability or to particular features; we may change, extend or discontinue features.

3. Important note on the tachograph function

4. Navigation and maps

Routes, access restrictions, speed information, lanes, driving bans and arrival times are based on third-party data (including HERE, OpenStreetMap) and may be incomplete, outdated or wrong. The actual traffic situation, road signs and traffic regulations always prevail. Do not operate the app while driving in a way that distracts you.

5. Account

Use requires an account with a phone number that belongs to you or that you are permitted to use. Keep your access data secret. You can delete your account at any time (see snailgo.eu/delete-account.html).

6. User obligations

• No unlawful or offensive content, or content that infringes the rights of others (messages, photos, orders).
• No misuse, no disruption of the service, no automated requests without our consent.
• Companies and dispatchers who see drivers’ location or tachograph data may use it only to carry out the transports. Companies that use SnailGo for their own employees are responsible for informing their drivers and for complying with data-protection and employment law (e.g. § 26 BDSG, co-determination).
• Hazard reports only truthfully and only about real hazards; no reports of speed cameras or police checks.
• The shipment-tracking link may only be passed on to parties involved in the respective transport.
• Order statuses (e.g. “Arrived”, “Loaded”), activities and working times in SnailGo are entries made by the driver and serve as the driver’s report to the dispatcher and the company. The driver is responsible for timely and correct entries. Companies may require use by a work instruction (template: snailgo.eu/arbeitsanweisung.html).
• Vehicle data (permissible total weight, height, width, length) is entered by the driver; the company (owner or dispatcher) he drives for checks and confirms it in the portal. Route calculation is based on this confirmed data. Driver and company are responsible for its correctness; name, role, values and time of each confirmation are stored. Road signs always apply regardless.
• Before first use, every user confirms in the app that SnailGo is an aid and that road signs, the traffic situation and the tachograph prevail; version and time of the confirmation are stored.

In case of violations we may remove content and block accounts.

6a. Blocking and restrictions

If a user breaches these terms (e.g. spam, insults, false hazard reports, deception, misuse of other people's numbers), we may restrict individual functions or block the account temporarily or permanently. We choose the mildest suitable measure. We inform the user of the measure and its reason (notification in the app or when trying to sign in). The user can object within six months to support@snailgo.eu; we review the objection and reply. If a paid subscription is blocked through no fault of the user, we refund the amount already paid pro rata.

6b. SnailGo PRO, prices and payment

• Drivers – subscription via Google Play: €7.99 per month or €79.99 per year including statutory VAT (in other countries the price in local currency shown in Google Play). New customers get 14 days free once; after that the paid subscription starts automatically. The subscription renews automatically for the chosen term and can be cancelled at any time in Google Play with effect from the end of the current term. Purchase, payment and refunds are handled by Google Play; the Google Play terms apply in addition.
• Companies and dispatchers – billing in the web portal via Stripe (only for businesses within the meaning of § 14 BGB): €7.99 plus statutory VAT per connection and month. A connection is each person with their own phone number (owner, dispatcher or driver) whose access is paid through the account. Each account and each person gets 14 days free once. A single driver can be unlocked once for 30 days for €7.99 plus VAT; this does not give the driver their own PRO. Billing takes place once a month for all connections; connections added during the month are charged immediately. Payment by card or SEPA Direct Debit via Stripe; invoices are available in the portal. Cancellation at any time in the portal with effect from the end of the paid month.
• Not paid: If a due payment fails, paid access is blocked immediately, without any late fees; after payment it is unlocked again immediately. Data is kept.
• Independent billing: Personal subscriptions and a company's billing are independent of each other; payments are not offset against each other.
• Price changes: We announce price changes at least 30 days in advance; they apply from the next billing period, and you can cancel until then. For subscriptions via Google Play, the Google Play rules apply.
• Right of withdrawal for consumers: You can withdraw from a contract within 14 days of its conclusion without giving reasons, e.g. by e-mail to support@snailgo.eu (for subscriptions via Google Play also via Google Play). If you requested that the paid service begin before the withdrawal period ends, you pay a proportionate amount for the service provided up to the withdrawal.

7. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act. In case of slight negligence we are liable only for breach of an essential contractual obligation and limited to the foreseeable damage typical for the contract. Otherwise, liability – in particular for fines for violations of driving and rest times, for navigation errors and for data loss – is excluded to the extent permitted by law. Insofar as SnailGo is used free of charge (e.g. car mode, beta phase, trial period), the statutory liability privileges also apply (§§ 521, 599 BGB accordingly).

8. Data protection

How we process personal data is explained in the Privacy Policy.

9. Changes

We may change these terms with effect for the future. We inform about material changes in the app or on this page. If you continue to use SnailGo afterwards, the changed terms apply; otherwise you can delete your account.

10. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods; mandatory consumer-protection rules of the country in which you live as a consumer remain unaffected. If the user is a merchant, the place of jurisdiction is Krefeld. Should a provision be invalid, the rest remains valid. We do not take part in dispute-resolution proceedings before a consumer arbitration board.